What sort of device do I need for the VirtualBook?

A windows PC or an Android device or an iOS device.

What happens if I lose my device, or it crashes?

VirtualBook can be used offline, but as long as you synchronise your book with the cloud, your annotations (bookmarks and highlights and personal notes and answers) these will be saved. Thus, if you lose your device or it crashes you will be able to log on to a new device and retrieve your annotations and carry on your studies as before.

Can I use two devices, for example my laptop and my mobile phone?

Yes, you can use two devices and synchronise your reading progress and your annotations via the cloud.

Do I need internet access?

Yes – you require periodic internet access. You can study your VirtualBook offline, but you need internet access in order to synchronise your annotations to the cloud. You will also need take online assessments and attend a few zoom sessions with your facilitators.

Do I have to pay the whole amount for the fees upfront?

Full payment of fees is required for some courses before you start; but we offer a payment plan for some of the courses – please enquire about this if required.

What sort of help will I have during my course?

You will have email support from the course facilitator, and you will also have general support from the college by using the support@ishangocollege.co.za address.

Is there a time limit for finishing the course?

Each course has a different recommended duration and some courses have a minimum duration (e.g. 6 months). Your registration with the college is valid for one year, no matter what the duration of the course is.

Do I get a certificate once I successfully complete my course?

Yes – on completion of the final online assessment you will receive an Ishango College certificate of completion.

Is Ishango College accredited?

Ishango College is a member of APPETD (Association of Private Providers of Education, Training and Development) and is a recognised Education Provider of the PMSA (Project Management South Africa). We are in the process of having some of our short courses accredited by various SETAs and professional institutions.

How soon after I enrol can I start studying?

Once you have selected and paid for your course, we will send you your log-in details within 48 hours and you can immediately access the study material and start studying.

Can I enrol for more than one course?

Yes, you can, but it is advisable to be aware of your available time for study, especially if this is your first time doing an online course. It is best to see how you cope with the additional responsibilities before taking on more course.





Why can't I log in?

There can be many reasons for this, but the most likely is that you simply forgot your password, tried the wrong one, or entered it incorrectly. Some other things to think about are:

  • Does your username or password contain a mixture of upper and lower case letters? It should be typed accurately.
  • Are cookies enabled in your browser?
How do I get access to a course?

Find the course you want (you can click on “All Courses…” in the “My Courses” block) and click on the course name. If your instructor has given you an enrollment key, enter it when prompted and click “Enroll in this course.” Once you are enrolled in a course, it will appear under “My Courses” when you are logged into the Moodle site.

How do I switch between my courses?

My Courses block, if it has been added to the page you are on

Go back to the home page (see below) and then use the main “My Courses” block (if it’s been added!).

How do I get back to the home page?

Use the navigation bar at the top left of the page or the button at the very bottom of the course

How do I find course X?

If you are not yet enrolled in a course, you can search by the course name and description.


Why am I not getting emails and others are?

It could be that your email address is either incorrect or disabled in your profile. It could also be that you are not subscribed to the forums that generate emails. AOL users may also not receive email if the administrator has prohibited the use of AOL email addresses.

How can I stop all these emails?

Emails are an essential part of how Moodle works. They are used to keep you informed of what is happening. If you would like to reduce the number of emails you receive, you can do so:

  • Edit your profile and change your email settings to “digest”.
  • Unsubscribe from irrelevant forums (even though they exist for a reason!).
  • Disable your email address in your profile, although this is not recommended and may violate house rules.


Why is not there an upload box?

It’s either because:

  • The assignment is now closed
  • The assignment is not yet open
  • You have already uploaded something and the settings prevent you from uploading again.
How can I see the feedback on my last task?

There are many ways you can access the feedback. The most common method is to simply go to the location where you uploaded the work. Another common method is to follow the link in the “Last Activity” block (if the instructor has included it in the course). Another method is to go to the gradebook and then follow the link for the assignment you want. Depending on how the assignment was set up, you may receive an email when it is graded with a direct link to feedback.

Why is my course average so low?

No need to panic! The Moodle gradebook takes into account unmarked and unsubmitted work. In other words, you start with zero points, and as you progress through the course and complete graded assignments, the percentage will steadily increase.


What button do I press when I finish a quiz?

That depends on what you want to do …

Why do I get a zero grade for my quiz?

Maybe you have exceeded the time limit for the quiz.

This should never happen, because the countdown timer should automatically submit the quiz when the time is up, and then the Moodle server should process your submission immediately. However, if the server is overloaded and running slowly, your answers may not be processed until after the “too late” deadline, so you will not receive points for those questions.

Have more questions?